Billing Coordinator
Company: American Home Health Care
Location: Pleasanton
Posted on: October 12, 2024
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Job Description:
Position Overview:The Patient/Medical Collection Specialists are
responsible for all functions related to the collection of payment
on patient accounts. This position obtains necessary verification
insurance eligibility and collection of monies owed. This position
works with management and other staff to identify and resolve
issues that threaten billing and reimbursement. This will be in an
office position. Job Responsibilities Communicate directly with
patients regarding their financial responsibility. Makes telephone,
text, or letter contact with all patients with balances. Document
all calls timely and accurately in the patients' account in the
billing system. Runs reports on outstanding patient/self-pay A/R on
a daily/weekly basis. Establish payment arrangements per company
policy. Oversee the Hardship program and needs. Manage outstanding
self-pay accounts. Contact insurance companies to check eligibility
and benefits via phone or online portals. Updates patient
demographics not including or limited to patient address, email,
phone number, autopay, etc. Work the Patient Hub/AR dashboard.
Assist with unidentified/unverified payments. Monitors collection
agency report of payment on a regular basis. If it is determined
that a refund is due to the insurance company and/or patient,
complete refund-request form. Perform insurance claim follow-ups
for insurance denials and appeals. Assist with other
billing/collection duties, as accurate documentation and
appropriate insurance for verification. Initiate authorizations and
perform Key User duties with minimal errors. Resolve customer
billing and payment inquires. Discuss payment arrangement options
and provide the share of costs for Home Health Services. Accurately
document the patient's insurance plan benefits and required
authorizations. Coordinate with admission and scheduling
departments to ensure timely patient care. Assist in gathering
necessary reports, statistics, outcomes for the department and
agency. Provide timely and effective customer service to patients
and their representatives as needed. Minimum Qualifications: High
School Diploma or equivalent; Associates Degree preferred 2 years
of office experience in medical billing / collections required Must
possess knowledge of Explanation of Benefits (EOB's) and
understanding of copays, coinsurance, deductibles and denial codes.
Attention to detail and have the ability to prioritize
independently Prior experience using IBM Compatible systems and
equipment The ability to multi-task and in a busy office
environment Proficient customer service skills Intermediate
knowledge of MS Office
Keywords: American Home Health Care, Antioch , Billing Coordinator, Accounting, Auditing , Pleasanton, California
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