Director, Travel Operations
Company: AAA Northern California, Nevada & Utah
Location: Walnut Creek
Posted on: September 18, 2024
Job Description:
JOB DESCRIPTION We call our club's vision, mission, values, and
supporting pillars "Our House" because they are the foundation for
all that we do. We're working to transform AAA for the next century
with a mission to create Members for life by unleashing the
innovative spirit of our Team Members.Why Work For Us?
- Great Pay - opportunity to participate in AAA discretionary
annual incentive plan or other incentive plans depending upon
position
- 401k Matching $1 for $1 company match up to 6% of eligible
earnings per pay period
- Benefits Medical, Dental, Vision, wellness program and
more!
- Paid Holidays
- Paid Time Off Team Members accrue paid time off monthly with an
additional 24 hours per year earmarked for volunteer
activities
- Collaborative Environment AAA will value your contribution to
providing exceptional service to our members
- Free AAA Classic Membership
- AAA Product Discounts
- Tuition Reimbursement Program.At AAA, our Team Members strive
to deliver amazing service and help our Members outsmart lifes
roadblocks. We believe everything you do outside of work adds to
who you are at work. We're working to transform AAA for the next
century with a mission to create Members for life by unleashing the
innovative spirit of our Team Members.Our Director, Travel
Operations, will provide leadership and strategic direction for
Agency initiatives and the Business Operations functions while
complying with appropriate professional standards, data security
laws and regulations, and operating within the Club's mission,
leadership values, and member's interests. Leadership for the
Business Operations management staff for their respective team's
training, project management, balancing workloads, coaching, and
providing performance management as needed. Manages Travel Agency
budget/forecasting, Controls, and policies & procedures across all
travel departments and across other business lines. Manages Club
initiatives that pertain to Travel and makes recommendations
regarding the use of internal vs. external services, procedures and
policy updates, reporting proposals, and manages ongoing
interdepartmental relationships and vendor relationships.ESSENTIAL
FUNCTIONS
- Leadership for business analytics:
- Outlining reporting concepts, data logic and validation of
reporting dashboard and reports.
- Defining key performance indicators, financials, change control
management, and risk management.
- Identifying and enhancing data collection and analysis
processes.
- Manage data repositories. Utilizes data analysis concepts and
audits to determine information reliability.
- Develop key Business Operations staff as subject matter experts
and analytical thinkers. Manages Qualtrics survey process and
results/reporting
- Manages controls and QC through:
- Analysis for new and existing business line operations
processes.
- Analysis for new and existing business line financial
processes.
- Manage outliers and opportunities for improvement.
- Defining key efficiency measurement plans for business
processes for all Travel teams.
- Provide leadership within cross-departmental Control
initiatives.
- Identifying and defining control models for Travels internal
controls team.
- Develop Controls team as subject matter experts and controls
thinkers.
- Manages Travel Agency Financials, Budget & Forecasting through:
- Liaise with finance team to ensure commission collection and
electronic processes are accurately recording financials into the
Travel accounting system
- Provides leadership with Finance partners to develop and
enhance existing manual processes within Travels accounting
system.
- Collaborate on incentive programs, manage the development, and
assist in training.
- Manage the building and reconciliation of budgets.
- Analysis and management of Travel Financial accounts, Budget,
and Forecasting.
- Manages Data Security through:
- Develop measurement plans for data security concepts within
Travel, develop data security policies, and analyze
compliance.
- Collaborate with the Training team to train the target
audience.
- Oversee systems security to ensure systems are adhering to data
security protocols.
- Oversees user account management for internal and external
systems to ensure timely management and appropriate allocation of
user access.
- Manages Sales Support & Business Operations for through:
- Analysis for new and existing business line and company
operations processes.
- Oversees development of policies and procedures within Business
line directives for front line and back-office processing including
employee travel rebate programs.
- Develop Operations procedures for marketing promotions.
- Oversees the ARC & Air data management, data QC, Licenses for
Travel, IATA.
- Identify and develop areas of efficiency and growth
opportunities.
- Develop group operations procedures and frontline support.
- Oversees Sales support team and the development of procedures
and policies associated.
- Collaborate with other Clubs and AAA Inc in identifying best
practices regarding traveloperations, data analysis, controls,
booking systems and other operational functions.
- Manages Travel Agency Technology through:
- Works with IT/Travel tech team to identify, acquire, develop
and launch new technology
- Ensures electronic processes are accurately recorded into the
business line accounting system.
- Oversees systems interfaces to ensure accuracy of data.
- Oversees the monitoring of daily systems functionality,
communicating system assessments and security compliance.
- Identify new system possibilities working toward automation and
efficiencies for the agency.
- Oversees user account management for internal and external
systems.KNOWLEDGE AND SKILLS
- Demonstrated leadership skills required, with the ability to
manage and direct processes and systems.
- Strong analytical skills required, with the ability to
conceptualize and identify market trends and develop appropriate
marketing tactics to support Club sales goals.
- Excellent interpersonal skills, sound judgment, a strong work
ethic and the ability to build, manage and maintain strong
professional relationships and a team atmosphere throughout
day-to-day activities.
- Must be flexible, adaptable and capable of interacting
effectively with all levels of management.
- Must remain current with industry changes and vendor
partnerships
- Proficiency with all basic Microsoft Office Suite
programs.EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES
- Minimum Qualifications
- Bachelor's plus 6 years or High School diploma plus 10 years of
experience working in a service environment with project management
and operations experience
- 3 years of Management Experience
- 2 years of experience in Travel Required
- Preferred Qualifications
- 6 years of experience in Travel#LI-VB1#VIC_RXWe target between
minimum and midpoint of the range, and all offers are subject to a
fair pay analysis - Compensation Range: Min: $144,067.00 - Mid:
$160,690.00- Max: $177,312.00-
Keywords: AAA Northern California, Nevada & Utah, Antioch , Director, Travel Operations, Executive , Walnut Creek, California
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