IT Support Positions located in San Mateo

Location: San Mateo
Posted on: November 4, 2024

Job Description:

IT SUPPORT JOBS LOCATED IN SAN MATEO
 
Are you interested in a contract to hire position located in San Mateo?  I am helping a client staff their Support Desk Team and would be interested in helping you find your next opportunity.  Please apply directly to this positing
 
Responsibilities
• Provide level 1st & 2nd level technical assistance in analyzing, diagnosing, replicating and troubleshooting customers reported issues to resolution on Microsoft Windows 7 OS
• Manage assigned support incidents and maintain up-to-date status in the Numara Ticketing Systems Console - Escalate unresolved issues that require more in-depth knowledge to engineering in a timely manner
• Teach new employees on basic computer, Wi-Fi, and cell phone features & functionality
• Create reproducible test cases, when necessary, for customer reported issues - Report and submit product defects in the bug tracking system - Create new knowledgebase articles and keep them up-to-date - Provide after business hour support on a rotation basis
• Image and configure new PC equipment for deployment (MS MDT, SCCM, Numara)
• Keep Technical Support equipment organized and readily available for deployment
• Deploy hardware and software to employees
 
Qualifications
• Bachelor’s degree in Computer Science or related field of studies
 
• Comfortable teaching large groups
 
• Knowledge of Dell Laptops and repair
 
• Strong analytical, troubleshooting, and problem solving skills
 
• Extensive Windows 7 knowledge
 
• Databases, preferably, SQL Server
 
• Read and understand log and config files
 
• Support, QA, training or field experience with enterprise software, preferably monitoring and/or performance suites, or system administration experience
 
• Experience creating documentation, procedures, and knowledge base entries
 
• Excellent written and verbal communication skills required
 
• Excellent customer service skills required
 
Please apply directly to this positing.
 

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